Order a Prescription

You can order a prescription in writing, in person or on the NHS Wales App

We need five working days to process your request and order in your medication.

If you live a mile or less from the chemist we will deliver your prescription there, and you can collect your medicines directly.

Prescription collection

Please allow 5 working days to dispense a repeat prescription from the day of issue. Please note that if you request your prescription over the weekend it will not be processed until the next working day. If we have your current mobile number on record we will contact you to inform you when your prescription is ready for collection.

Any problems don’t hesitate to call “Prescription Enquiries” line on 01654702224

Setting up your NHS login

• Before you start, you will need your own individual email address, as your email address acts as your unique identifier for pairing your NHS login account to the NHS Wales App, and a phone number. 
• A 6-digit security code will be sent to your email. You will be asked to enter this code to verify your email address and continue.
• Next, you will be asked to give your mobile phone number. Another 6-digit security code will be sent by text message to your mobile phone. A security code will be sent to your mobile phone every time you log in, unless you select “remember this device and stop sending security codes”.
• The NHS account and login are not managed by the NHS Wales App. 
• As the service is available across the UK, it is not currently available in Welsh.