Complaints Procedure

The Health Centre welcomes suggestions and complaints We would like to hear suggestions, views, and comments from patients, families, and carers. Have your say to help us review how we can best provide services within resources available. The Health Centre follows the NHS (Concerns, Complaints and Redress Arrangements) Regulations 2011. Posters and Leaflets are displayed within the Health centre.

Key Features of the Complaint Process are:

• Concerns can be raised no later than 12 months from the date on which the issue occurred.
• Acknowledgement of concerns to be made within 2 working days of their receipt.
• Response to be sent within 30 working days of receipt and if this is not possible, the person to be kept informed.

If you have a concern you can either speak to Practice staff and or Practice Manager directly, ask Powys Local Health Board to look into a concern instead of taking the matter to the Practice.

Patients can also contact the Community Health Council for advice, assistance, and support: Powys CHC Tel: 01874 624206.