Order a Prescription

You can order a prescription in writing, in person or on the NHS Wales App

We need five working days to process your request and order in your medication.

If you live a mile or less from the chemist we will deliver your prescription there, and you can collect your medicines directly.

Prescription collection

Please allow 5 working days to dispense a repeat prescription from the day of issue. Please note that if you request your prescription over the weekend it will not be processed until the next working day. If we have your current mobile number on record we will contact you to inform you when your prescription is ready for collection.

Any problems don’t hesitate to call “Prescription Enquiries” line on 01654702224

Setting up your NHS login

Before you start, you will need your own individual email address, as your email address acts as your unique identifier for pairing your NHS login account to the NHS Wales App, and a phone number.
A 6-digit security code will be sent to your email. You will be asked to enter this code to verify your email address and continue.
Next, you will be asked to give your mobile phone number. Another 6-digit security code will be sent by text message to your mobile phone. A security code will be sent to your mobile phone every time you log in, unless you select “remember this device and stop sending security codes”.
The NHS account and login are not managed by the NHS Wales App.
As the service is available across the UK, it is not currently available in Welsh.

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What to do if you run out of medication outside of GP Surgery opening hours?

If you run out of medicine outside of your GP surgery’s normal opening hours and need some urgently, here are some ways you may be able to get supply quickly, even if you’re away from home.

If you have a prescription:

If your local pharmacy is closed, you can get your medicine from any pharmacist with your prescription, as long as it’s in stock. Find other nearby pharmacies and their opening hours here.

If you do not have a prescription:

If you run out of prescription medicine and do not have a prescription with you, you may be able to obtain an emergency supply from a pharmacist without a prescription. You should take an old prescription/repeat slip or the medicine packaging with you to the pharmacy, if you have it.

You’ll be assessed by the pharmacist to find out:

If you need the medicine immediately.
Who previously prescribed the medicine (to make sure they’re a trusted source).
What dose of the medicine would be appropriate for you to take.

The pharmacist needs to know the answers to these questions before they can supply a prescription-only medicine, without a prescription, in an emergency. They will keep a record of your details, the medicine they provide and the nature of the emergency.

If the pharmacist is not satisfied that the medicine and dose is appropriate for you, they may not supply the medicine.

The pharmacist may provide an emergency supply of up to 30 days’ treatment for most prescription medicines, with these exceptions:

Insulin, an ointment, a cream or an asthma inhaler – only the smallest pack size will be supplied
The contraceptive pill – only enough for a full treatment cycle will be supplied
Liquid oral antibiotics – only the smallest quantity to provide a full course of treatment will be supplied

Only a limited range of controlled medicines can be prescribed in an emergency, such as those for epilepsy (phenobarbital). Many commonly used controlled medicines, such as morphine or diamorphine, cannot be supplied without a prescription by a pharmacist in an emergency. However, a pharmacist is the best person to speak to, even in this situation./

Prescription collection

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